If you've ever had the unfortunate experience of needing to file for unemployment insurance benefits, you know it can be a little overwhelming. Job loss is one of the six most stressful life events (along with, in no particular order, moving, death, marriage, divorce, and serious personal injury), and we know trying to navigate those process-deep waters can be frustrating. To help with that, TWC’s Unemployment Insurance division has been working on some tutorials and videos for individuals in just that situation, to hopefully make understanding the process a little easier. Following are some resources that provide detail about unemployment benefits in general (are you qualified? how do you get them? what do you have to do to keep them? etc.), determining how much you might get, and information about how you get in and stay connected with the unemployment system online.
- The Basics about Unemployment (5:05 min video)
- How To Apply for Unemployment Benefits Online (PDF)
- How to Create User IDs and Passwords (PDF)
- How to Calculate and Report Earnings (PDF)
- How to Request Benefit Payments Online (PDF)
If you still can’t find what you need, just call TWC at 1-800-939-6631, M-F 7a-6p, and speak with a customer service rep. And remember, there is also a statewide network of workforce professionals ready to assist you with whatever job-related questions or help you might need. And once you've found that new job, let them know you’re working. It just takes a minute and can be done online. We know unemployment is no one’s goal, but if/when it happens, we hope this will help.
